Terms of Trade

Terms of Trade
Issued by Friendlypak NZ Limited: This Terms and Conditions document governs the use of the Friendlypak NZ Limited Web Store Service. This Agreement can be accessed at any time from the footer of any page of the website. By using the site, you are accepting the following terms and conditions.

Acceptance of Terms
When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.

Contract, Payment and Delivery
Orders will be accepted by Friendlypak NZ Limited, for delivery in New Zealand only. Payment is to be made in NZ currency. Any contract arising from this site is governed by the laws of New Zealand.

Product Availability
Products may be added to or removed from the website from time to time. While we do not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.

All prices in the shopping areas are in New Zealand dollars (NZ$) and are GST exclusive. The GST (15% sales tax) and freight charges are added later at the checkout area and payment section of the online shop. Prices may increase or decrease from time to time. Prices shown at the time of purchase are the prices you will pay. You must pay by Mastercard or Visa. We will not accept cheques or cash on delivery.

Products displayed on the Friendlypak NZ Limited shopping site can be purchased using secure Online Westpac New Zealand merchant services in combination with DPS Payment Express. DPS is our e-commerce solution; DPS is one of New Zealand’s largest e-commerce gateway providers, providing you secure transaction processing for Visa and Mastercard. Your transaction and credit card details are not entered or recorded on our Web Site, you will be seamlessly transferred to the DPS encrypted secure service to enter your Credit Card details for processing. Once we receive confirmation from Westpac New Zealand that your transaction has been approved, we will then process your order and ship your goods.

Friendlypak NZ Limited is associated with DPS, New Zealandʼs largest and most preferred payment gateway provider. Friendlypak NZ Limited do not collect or store any credit card information. This information is all processed by DPS. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details.

Registering (Login)
You will be asked to register as a member of Friendlypak NZ Limited. Apart from the many member benefits, including receiving regular emails containing special deals, your shopping address details will be filed, saving you the effort of entering these details each time you checkout. As a registered customer we will send you emails and updates from time to time to inform you of new ranges, special offers and discounts. Please note, you are able to unsubscribe from our email updates at any time.

We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL (Secure Socket Layer) environment. DPS is committed to protecting the security of your data.

The Friendlypak delivery service is prompt and efficient and we have identified a range of best value courier, freight and postal services from which we choose. We ship all our online orders by courier and endeavour to deliver within (1-3 working days Monday to Friday). We can only deliver to a physical address, not a PO Box, Hotel, Motel or Care Of (c/-) address. Delivery charges will be added to each order and shown as a separate item before you choose to enter your payment details and send the order to be processed.
A faster delivery service may be available by request (subject to availability) but at an extra cost. Please contact us by phone if this is an option you are interested in.
Should you feel that your goods do not arrive in good condition, please feel free to contact us. Claims for non-delivery must be made within 10 days of order, as tracking beyond this time is not practical. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Title and Risk
Goods are at our risk until delivered to the address given for your purchase.

Refunds & Returns Policy
Please choose carefully as we do not refund if you change your mind. If you discover any defect in your product, you may return the item you purchase in new condition for a replacement within 30 days of delivery. Contact us before returning the item.

When replacements are not available we may, at our discretion, provide a complete refund. We'll notify you via e-mail of the status of the replacement or refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase after we have received your return. Freight will be refunded where the product is faulty or arrived damaged.

Under our guarantee, faulty items that meet our conditions of care and use will be repaired, replaced or a refund will be issued at Friendlypak NZ Limited discretion. Friendlypak NZ Limited will repair or replace any goods, which fail to comply with Consumer Guarantees Act 1993. Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply. Please note that the guarantee does not cover faults arising from:
• Normal wear and tear
• Accidental damage or mistreatment
Claims for non-delivery must be made within 10 days of order, as tracking beyond this time is not practical.
For any claim to be made the item must be sent directly to our warehouse.
Friendlypak NZ Limited
651b Rosebank Rd,

Auckland 1026
New Zealand.

Limitation of Liability
Friendlypak NZ Limited are not liable for any direct, indirect, special, incidental or consequential damages or loss of profit arising out of the use, or the inability to use, the products on this site. This includes but is not limited to the loss of data or loss of profit, even if Friendlypak NZ Limited was advised of the possibility of such damages.

Use of the Web Store Service by You
Your right to use the Web Store Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Web Store Service. You may not download, modify, transmit, or otherwise use any material from the Web Store Service for public or commercial purposes.

Friendlypak NZ Limited is the trade name of Friendlypak NZ Limited. The copyright and other intellectual property rights in the material contained in the Service are protected by Friendlypak NZ Limited.

This Web Store Service provides general information about Friendlypak NZ Limited and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Friendlypak NZ Limited, the services and products they offer. Friendlypak NZ Limited reserves the right to change, delete or move any of the material on the Web Store Service at any time without notice.

The material featured on this site is the copyright of Friendlypak NZ Limited unless otherwise indicated. It may be reproduced free of charge in any format or medium, provided it is used for non-commercial, informational purposes only. This is subject to the material being reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned. For any other proposed use of the material on this site, please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

Names, images, and logos
The names, images, and logos identifying Friendlypak NZ Limited and any of its subsidiaries and third parties and their information, products, and services, are proprietary marks of Friendlypak NZ Limited or third parties. If you have received approval to link to the Friendlypak NZ Limited website you may use the logo in conjunction with the link only if you have received prior permission to do so. No other use of our logos, or any third party logos, accessed via this website, is permitted without prior approval from the relevant copyright owner. Requests for permission to use our logos should be directed to the website owner. Explain how and why you wish to use our logo. Please include your name, organisation, telephone number, and email address.

Friendlypak NZ Limited makes no representations or warranties, either expressed or implied, as to the accuracy of the information on this website, or its fitness for any purpose whatsoever. In no event will Friendlypak NZ Limited be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website.

Linking to the website
You must ask permission to link directly to pages hosted on this site. Please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

External links on the website
We are not responsible for the content or reliability of linked websites and listing should not be taken as endorsement of any kind. We have no control over the availability of linked pages.

Website owner information
Friendlypak NZ Limited owns and operates this website: www.friendlypak.co.nz and www.vegware.co.nz and is located in New Zealand.

Friendlypak New Zealand Limited
PO Box 83-132
Auckland 0652
New Zealand
P: +64 (0)9 950 4250
F: +64 (0)9 950 4251

Contact Details
If you have any queries regarding shopping with Friendlypak NZ Limited, please email sales@friendlypak.co.nz or call 09 950 4250


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Policy Changes
Any changes to this policy will be published here.